🛑 Defective Items
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If the whole order is returned due to defect, you will receive a full refund.
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If only part of the order is returned, you will be refunded for those items only.
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We offer free replacement for compatible defective toners — no return shipping cost to you.
🚫 OEM Ink & Toners
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All OEM ink & toners are final sale — no returns accepted.
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Warranty claims must be handled through the original manufacturer.
📦 Non-Defective Closed Items
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Shipping costs are not refundable.
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Refunds cover the item price minus a restocking fee (10–30%) depending on the product.
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Applies to unopened items returned due to purchase mistakes.
🔓 Non-Defective Opened Items
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Shipping costs are not refundable.
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Returns accepted with refund minus a restocking fee.
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Some products (OEM, chargers) cannot be returned once opened.
🔄 Return Process
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Customer service may request photo proof to process returns.
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If given a prepaid return label, please use it within 14 days or the return may be refused.
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Discrepancies must be reported within 15 days of delivery.
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Contact us at info@inkhouse.ca with photos for assistance.
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Items sent by mistake may need to be returned.