STAR MP200, SP200, SP212, SP242, SP2000, SP298, SP500 - PURPLE
Frequently Asked Questions
Business Customers (Saskatoon & Area)
Q: Do you serve only Saskatoon, or also surrounding areas? A: We proudly serve Saskatoon and surrounding areas (Martensville, Warman, Dalmeny, Clavet, and more). We also ship across Canada, but Saskatoon and 50 Km sorroundings businesses enjoy local delivery and pickup options.
Q: Do you offer same-day delivery in Saskatoon? A: Yes! For in-stock items, Saskatoon businesses can receive same-day or next-day delivery, ensuring you don’t run out of toner or ink.
Q: Can you set up a regular supply schedule for my office? A: Absolutely.
Q: Do you offer on-site printer support in Saskatoon? A: Yes, for business accounts we provide printer troubleshooting assistance and recommendations. While we don’t repair hardware, we help solve cartridge issues and guide you to the most cost-effective printing options.
Q: Can you provide a cost savings comparison for my business? A: Yes! Many Saskatoon businesses save 25–40% annually by switching to our compatible cartridges. We’ll analyze your current usage and show you exactly how much you can save. Q: Do you offer bulk discounts for large offices, clinics, or schools? A: Yes. We offer tiered volume discounts and custom pricing for high-usage businesses in Saskatoon. Q: Do you provide emergency delivery if my office runs out of toner? A: Yes. Saskatoon businesses can request emergency delivery for critical print jobs (like medical, legal, or education needs). Q: Can Ink House handle government, school, or healthcare accounts? A: Yes, we supply municipal offices, schools, clinics, and pharmacies in Saskatoon. We’re familiar with account setups, PO invoicing, and compliance requirements. Q: Do you offer credit terms for business accounts? A: Yes. Approved Saskatoon business customers can receive Net 30 terms for easier budgeting and accounting. Q: Do you recycle empty cartridges for Saskatoon businesses? A: Yes. We provide cartridge recycling bins for business clients. Once full, we’ll pick them up during your next delivery. Q: How do you compare with big box stores in Saskatoon? A: Ink House saves businesses up to 15% on OEM cartridges and up to 40% on compatible cartridges, with the added benefit of local delivery, faster service, and personal support.
Retail Customers (Saskatoon Store)
Q: Can I walk in and buy cartridges from your Saskatoon store? A: Yes! We stock a wide range of OEM and compatible ink & toner cartridges in our Saskatoon location.
Q: Do you price match big box stores? A: Yes, we offer competitive pricing and in most cases can save you up to 10% on OEM cartridges compared to big box stores.
Q: Can I bring my old cartridge to match the right one? A: Absolutely. Bring in your empty cartridge or printer model number, and we’ll help you find the correct replacement.
Q: Do you sell paper and other printing supplies? A: Yes. We carry printing paper, labels, and accessories to support your home or office printing needs.
Q: Can I pick up an online order in-store? A: Yes. Choose Local Pickup at checkout, and we’ll have your order ready for collection at our Saskatoon store.
Returns, Warranty & Technical
Q: What is your return policy? A: We offer a 30-day return policy on unopened products. Opened or defective cartridges are covered under our 100% satisfaction guarantee.
Q: What if my cartridge doesn’t work? A: If your cartridge is defective or not printing properly, contact us. We’ll troubleshoot and provide a replacement or refund if needed.
Q: My printer shows “Low Ink” after installing a new cartridge. What should I do? A: Some compatible cartridges may show this message due to OEM restrictions. Simply press OK/Continue to bypass—it will still print normally.
Q: Will using compatible cartridges void my printer’s warranty? A: No. Printer manufacturers cannot void your warranty for using third-party ink or toner.
Q: Do you recycle old cartridges? A: Yes! Ink House offers a cartridge recycling program—drop them off in-store or ask about our business recycling bins.
