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Frequently Asked Questions
Need quick answers? Browse by category below or contact our support team for personalized assistance.
Common Questions
What is Ink House?
Ink House is your trusted Canadian supplier for printer ink, toner, and office supplies. We carry both original OEM cartridges and high-quality compatible cartridges for all major brands, including HP, Brother, Canon, Epson, Lexmark, and more.
Do you sell both original and compatible cartridges?
Yes! We sell OEM cartridges (made by the printer brand) and compatible cartridges (third-party replacements). Our compatibles offer up to 40% savings compared to big box stores—without compromising quality.
Are compatible cartridges safe for my printer?
Absolutely. Our compatible cartridges are tested for performance and reliability. They will not void your printer’s warranty under Canadian consumer law.
How can I contact Ink House?
You can reach us by phone, by email at info@inkhouse.ca, or by visiting our store at 718A Circle Dr E , Saskatoon Visit our Contact Us page for details.
Where is your retail location?
718A Circle Dr E, (Across from SMP & Home Depot) Saskatoon, SK S7K 3T7
Business Customers
Do you serve only Saskatoon, or also surrounding areas?
We proudly serve Saskatoon and surrounding areas (Martensville, Warman, Dalmeny, Clavet, and more). We also ship across Canada, but Saskatoon and 50 Km sorroundings businesses enjoy local delivery and pickup options.
Do you offer same-day delivery in Saskatoon?
Yes! For in-stock items, Saskatoon businesses can receive same-day or next-day delivery, ensuring you don’t run out of toner or ink.
Can you set up a regular supply schedule for my office?
Absolutely.
Do you offer on-site printer support in Saskatoon?
Yes, for business accounts we provide printer troubleshooting assistance and recommendations. While we don’t repair hardware, we help solve cartridge issues and guide you to the most cost-effective printing options.
Can you provide a cost savings comparison for my business?
Yes! Many Saskatoon businesses save 25–40% annually by switching to our compatible cartridges. We’ll analyze your current usage and show you exactly how much you can save.
Can you provide a cost savings comparison for my business?
Yes! Many Saskatoon businesses save 25–40% annually by switching to our compatible cartridges. We’ll analyze your current usage and show you exactly how much you can save.
Do you offer bulk discounts for large offices, clinics, or schools?
Yes. We offer tiered volume discounts and custom pricing for high-usage businesses in Saskatoon.
Do you provide emergency delivery if my office runs out of toner?
Yes. Saskatoon businesses can request emergency delivery for critical print jobs (like medical, legal, or education needs).
Can Ink House handle government, school, or healthcare accounts?
Yes, we supply municipal offices, schools, clinics, and pharmacies in Saskatoon. We’re familiar with account setups, PO invoicing, and compliance requirements.
Do you offer credit terms for business accounts?
Yes. Approved Saskatoon business customers can receive Net 30 terms for easier budgeting and accounting.
Do you recycle empty cartridges for Saskatoon businesses?
Yes. We provide cartridge recycling bins for business clients. Once full, we’ll pick them up during your next delivery.
How do you compare with big box stores in Saskatoon?
Ink House saves businesses up to 15% on OEM cartridges and up to 40% on compatible cartridges, with the added benefit of local delivery, faster service, and personal support.
Retail Customers
Can I walk in and buy cartridges from your Saskatoon store?
Yes! We stock a wide range of OEM and compatible ink & toner cartridges in our Saskatoon location.
Do you price match big box stores?
Yes, we offer competitive pricing and in most cases can save you up to 10% on OEM cartridges compared to big box stores.
Can I bring my old cartridge to match the right one?
Absolutely. Bring in your empty cartridge or printer model number, and we’ll help you find the correct replacement.
Do you sell paper and other printing supplies?
Yes. We carry printing paper, labels, and accessories to support your home or office printing needs.
Can I pick up an online order in-store?
Yes. Choose Local Pickup at checkout, and we’ll have your order ready for collection at our Saskatoon store.
OEM vs Compatible Ink & Toner
Do you carry original OEM cartridges?
Yes. We carry brand new, factory-sealed OEM ink and toner cartridges for all major brands.
Why should I buy OEM cartridges instead of compatibles?
OEM cartridges are made by the printer manufacturer, ensuring exact color matching, reliability, and manufacturer warranty support. They’re recommended when perfect print quality is required (e.g., medical, legal, or design industries).
How much can I save on OEM cartridges at Ink House?
Customers save up to 15% compared to big box stores when buying OEM cartridges from Ink House.
Are compatible cartridges a good option?
Yes. Compatible cartridges are a cost-effective alternative that can save you up to 40% compared to big box stores. They are tested for quality and reliability and come with Ink House’s 1-year warranty.
Do OEM cartridges have a warranty?
Yes. OEM cartridges include the manufacturer’s warranty, plus Ink House support if any issues arise.
Do you sell both standard-yield and high-yield cartridges?
Yes, we stock standard, high-yield, and extra-high-yield OEM and compatible cartridges, depending on your printer model.
Returns, Warranty & Technical
What is your return policy?
We offer a 30-day return policy on unopened products. Opened or defective cartridges are covered under our 100% satisfaction guarantee.
What if my cartridge doesn’t work?
If your cartridge is defective or not printing properly, contact us. We’ll troubleshoot and provide a replacement or refund if needed.
My printer shows “Low Ink” after installing a new cartridge. What should I do?
Some compatible cartridges may show this message due to OEM restrictions. Simply press OK/Continue to bypass—it will still print normally.
Will using compatible cartridges void my printer’s warranty?
No. Printer manufacturers cannot void your warranty for using third-party ink or toner.
Do you recycle old cartridges?
Yes! Ink House offers a cartridge recycling program—drop them off in-store or ask about our business recycling bins.
Business Account Support
What are the benefits of a business account?
Business accounts include:
● Same-day free delivery in Saskatoon
● Dedicated account manager
● NET 30 flexible payment terms
● Exclusive bulk pricing & discounts
● Free recycling pickup
How do I set up a business account?
Contact us online, call, or visit our Saskatoon location. Setup takes just minutes.
Trouble shooting
Why does my new cartridge show “low ink” or “empty” after installation?
Some printers detect non-OEM chips differently, but your cartridge will still print normally. Try reinstalling or resetting your printer.
What should I do if print quality is poor?
Run a printhead cleaning cycle (inkjets) or check for toner streaks (lasers). If issues
persist, contact us for a replacement.
My printer doesn’t recognize the cartridge. What now?
Remove the cartridge, gently clean the contacts, and reinstall. If the issue continues, our team will troubleshoot or exchange it.
Brother Printers
How do I replace a toner cartridge in a Brother printer?
Open the front cover, remove the drum and toner assembly, release the toner from the drum, insert the new toner, and reinstall the unit.
What’s the difference between the drum unit and toner cartridge?
The toner cartridge contains the powder used for printing. The drum transfers that toner onto the paper. Both need replacing at different intervals.
How do I reset the toner or drum counters?
After replacement, press and hold the “Clear” or “OK” button (varies by model) to reset counters. Instructions are usually displayed on-screen.
What should I do if the printer says “Replace Toner” after installing a new one?
Ensure the toner is clicked in properly. If it still appears, reset the toner counter. If
unresolved, contact Ink House support.
HP Printers
What’s the difference between ink and toner cartridges in HP printers?
Ink cartridges are for inkjet printers (liquid ink). Toner cartridges are for laser printers (powder toner).
How do I reset the “low ink/toner” message?
Restart the printer, reinstall the cartridge, or run a reset from the printer settings. Some warnings will still display but printing can continue.
Why does my HP printer say “Used or Counterfeit Cartridge Detected”?
This is a firmware message for non-OEM cartridges. Ignore the message, or disable
firmware updates to prevent future alerts.
How do I clean ink cartridge contacts?
Power off the printer, remove the cartridge, and gently wipe the contacts with a lint-free cloth and isopropyl alcohol. Reinstall once dry.
Canon Printers
What’s the difference between PG and CL cartridges?
PG (Pigment Black) is mainly for text, while CL (Color) is used for images and graphics
How do I replace Canon ink cartridges?
Open the access door, wait for the carriage to move, remove the old cartridge, insert the new one until it clicks, and close the door.
What if my printer shows “Ink Absorber Full” or “Maintenance Required”?
These messages require service or reset. Contact Ink House support for guidance or
arrange maintenance.
How do I run printhead leaning/alignment?
Access the printer menu → “Maintenance” → select “Cleaning” or “Printhead Alignment. ”Follow on-screen instructions.
Epson Printers
How do I refill ink in an EcoTank printer?
Open the ink tank cover, pour the ink carefully into the corresponding color tank, and close it securely
How do I reset ink levels after refilling?
Go to the printer’s maintenance menu and select “Reset Ink Levels.” Confirm the refill.
What should I do if prints are streaky or faded?
Run the “Nozzle Check” and “Head Cleaning” functions from the printer menu. Repeat if necessary.
How do I avoid firmware lockouts?
Disable automatic firmware updates in your Epson settings to ensure compatible cartridges continue working.
Lexmark Printers
How do I replace toner and imaging units?
Open the printer front cover, remove the toner/imaging unit, install the new unit securely, and close the cover.
How do I reset toner or imaging warnings?
Go into the printer menu → “Supplies” → select “Reset” for toner/imaging unit
How do I check toner levels on a Lexmark printer?
From the printer’s control panel, navigate to “Supplies” → “Toner Levels.”
What if my printer doesn’t recognize a compatible cartridge?
Remove and reinstall, clean contacts, or restart the printer. If the error persists, Ink House can replace the cartridge.